Provide responsible gambling services (RSG/RCG)

Program Overview

This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who may be at risk of or are already experiencing harm from gambling.

Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.

The unit relates to satisfying the requirements for providing responsible gambling services under state and territory legislation. The terms used to describe this vary across state and territory regulatory bodies and can include Responsible Conduct of Gambling (RCG), Responsible Service of Gaming, or Responsible Service of Gambling (RSG).

Under differing state and territory legislation this is a required certification unit for certain nominated personnel operating in licensed gambling premises. The latest release of the qualification can be found at: https://training.gov.au/Training/Details/SITHGAM022/unitdetails

Start Date

Every week

Duration

4 hours

Fee

$90 (AUD)

Delivery Site

Brisbane, Melbourne, Sydney, Hobart

Mode of Delivery

This program is delivered in a blended delivery mode, which includes the combination of face to face, structured self-paced and online learning.  

Student

Domestic

Program Requirement

Students must: 

Be over 18 years of age.

Possess a Unique Student Identifier (USI) number.

Provide 100-point IDs.

Have sufficient language, literacy and numeracy (LLN) skills

If you have language, literacy or numeracy difficulties or other special needs, please inform our training support staff prior to enrolling so they can speak with you about our available support services.